Terms

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Return Instructions

If you are arriving over 15 minutes earlier or later than your confirmed time stated for your drop off on your rental agreement you will need to contact us. Failure to do so will result in a 30€ fine as we work by your times stated on your booking, our staff are not always based at the airport all day, only for booking times. (All it takes is a phone call) 

 

Age

All drivers must be either over the age of 25, and hold a full driving license for 3 years or more from the date of hire.

 

Rental Lengths

While the average customer hire length is between 1-2 weeks long, we do offer long term rentals. You will need to contact us regarding any rentals lasting upto 4 weeks or longer.

If you only require a car for a few days, please note that even though we do not have a minimal time you can hire a vehicle we do have a minimal charge time of 3 days.

 

Booking Details

If you wish to amend your booking please email us to advise at info@flamencacars.com.

 

Documents Required

To drive a Flamenca cars vehicle you must provide at the time of hire, an original full driving license, passport and rental agreement.

 

Payment
You have the option to pay your rent a car balance in full or as a 25% deposit at booking via credit or debit card, if you choose deposit, the remaining balance will be debited from your credit or debit card details provided on booking 7-10 working days before you arrive. The price we quote is the price you pay.

All bookings are only confirmed once payment has been taken.

 

Cancellation & Refunds

To confirm your booking you are required to pay a deposit of 25% of the total car hire balance, in case of any cancellations you will be charged the 25%. If you cancel your booking within 10 working days prior to your arrival date you will be charged the full balance amount of your booking.  If you have paid in full for your booking and cancel outside of 10 working days, you will lose 25% of the cost of your booking.  The rest of the balance will be held as a credit on your account which you can use against your next booking, we do not offer refunds.  If you wish to shorten your booking within 10 days you will lose the days you have originally paid for.  If you have paid in full and wish to shorten your booking outside of the 10 working days, we will hold the amount difference as a credit on your account that can be used against your next booking.  Any changes you make to your booking please let us know via email at info@flamencacars.com.  If you need to cancel your booking you need to contact us via email info@flamencacars.com to confirm your cancellation. 

 

CDW
The CDW (Collision Damage Waiver) is included within the price shown online. The CDW (Collision Damage Waiver) does not cover loss of keys, tyres, traffic fines, incorrect fuel or any damage or loss of the radio equipment. The CDW is also made void if you fail to comply with any of our T&C's meaning that you will be responsible for any damages to the car and for their repair.

 

Traffic Violations
Any traffic violations or parking offences or any breach of laws, rules or local regulations will be paid in full by the hirer plus an additional 30€ administration fee.

 

Alcohol and Drugs
The hirer is fully responsible of the value of the vehicle, if it is found that the driver is involved in any kind of any incident or accident and is above the legal limits.

 

Breakdown
In the unlikely event of a breakdown, please contact our 24 hour emergency breakdown cover  (0034) 613 889 208 or (0034) 603 394 790

 

Accidents

In the event of an accident you have to notify Flamenca Cars immediately on our contact number (0034) 613 889 208 or (0034) 603 394 790. You will need to stay with the vehicle at all times. You must take full details of all parties involved. Complete the accident form which is provided in the glove box of the vehicle (without completion of this form a claim cannot be made). Do not admit or accept responsibility for the accident unless you are 100% sure and understand everything that you are signing. Do not abandon the vehicle, Inform the police immediately of accident details or any injuries, police can be contacted on 112. If you fail to perform any of these steps will lead to your insurance being void leaving you responsible for all damages and repair costs.

Flamenca Emergency (out-of-hours): (0034) 613 889 208

Driving Restrictions
The vehicle cannot be taken out of mainland Spain.

 

Hirers agreement to rent a car contract

  1. Any damage to tyre or wheels are at the expense of the renter
  2. Do not remove rental agreements or official documents from the vehicle.
  3. Unlimited mileage
  4. If the vehicle is not returned in a reasonable condition as it was collected, the renter will be charged for a full valet from 50€ and any additional repairs will be charged accordingly.
  5. Loss of car keys will be chargable from 300€. This is not covered by your insurance excess waiver.

Use of the vehicle
The vehicle hired to the hirer shall be the sole responsibility of the hirer for duration of the rental period of the rental agreement contract, the following applies to all rentals:

  • Only those named on the rental agreement have permission to drive the vehicle.
  • It is not permitted to use the vehicle to transport goods.
  • It is not permitted to use the vehicle to tow other vehicles.
  • It is not permitted to use the vehicle to participate in races, competitions or challenges.
  • It is not permitted to use the vehicle under the influence of alcohol or drugs or any other cause which may impair the ability to drive the car in a correct manner.
  • It is not permitted to use the vehicle to transport any pets/animals.
  • It is not permitted to smoke in any of our vehicles.
  • It is not permitted to use the vehicle to transport more passengers than law allows.
  • It is not permitted to modify the car in anyway, this includes removal of any stickers on/in the car.

Flamenca Cars are not responsible for personal belongings being left inside the car during any time of a rental. As this not covered by our CDW.

 

Fuel
Our fuel policy is that you return as received. It is the hirers responsibilty to refuel the vehicle to the same as received. Faliure to do this, the hirer will be charged for the cost of refuelling the car plus an administration fee of 30€

If your rental vehicle is filled with the wrong fuel you will be charged €450 plus the refuelling charge of the vehicle.

 

Fines
All traffic fines will be charged to the hirer plus a 30€ administration fee

The cost of any missing tools and tyres is the resposibility of the hirer

If your flight is delayed and you arrive between the hours of 01:00 - 06:00 there will be a €40 charge.

Please return your rental vehicle in a reasonable condition or the hirer will be charged a full valet clean from 50€ depending on conditions and extent

What customers say about us on reviewcentre

“Great service”

Written on: 28-01-2018 by GordonDale

A breath of fresh Air in the ques and rip off culture in Spanish Car hire will defiantly use again… Read Full Review

“Excellent Service Every Time”

Written on: 02-08-2018 by Hilliebilly

I have used Flamenca Cars for a number of years now and every time the service has been excellent. No waiting around, their representative is always there with the car and we are on the road within 10 minutes of landing… Read Full Review

“Brilliant service ”

Written on: 21-02-2018 by AdriennePugh1969

Collection of car was very quick and easy Vehicle was clean and tidy On return due to personal issues I was not able to return on time, did not re fuel and blew the tyre. The office staff were extremely helpful and charged me an appropriate balance to pay for the fuel and tyre. Would def recommend and use again… Read Full Review

“GRATITUDE ”

Written on: 26-09-2018 by Archer178

Before hiring a car in Spain. We undertook quite an amount of research. Resultant in which through their website we asked Flamecacars SL a number of questions. Their extremely timely responses, were helpful informative and offered advice to resolve any issues we had. Given their patience and responses. We are of the opinion, that they are indeed a company with such an excellence and honesty, is whom we what to hire a vehicle from… Read Full Review

“Brilliant service no messing”

Written on: 21-10-2019 by GuidoK52

Highly recommended. So easy to useet staff in concourse and was on the road in less than 10 mins. All very straightforward with absolutely no hidden extras. The car we had was a full spec Citroen C4 with 95k but felt like a brand new car (with less dents and scratches than a 1k Nissan Micra I had in the summer from Hertz). Great staff. So easy to use and return unlike the garbage you have to endure from other "reputable" hire car companies that try and rinse you for every penny. Give these guys… Read Full Review

“Just great”

Written on: 08-02-2018 by garywilkinson

If you are reading this and wondering who to rent a car from, forget the others and just use these guys (you will regret using others i promise you) Very well organised, genuine and put the others to shame. After a very bad experience with Firefly (i had to cancel my credit card to stop Firefly helping themselves to even more money) i really didn’t know who to trust. A friend who lives in Los Alcazares suggested i try Flamenca Cars so tentatively i did. All i can say is fantastic service, you… Read Full Review

“We wouldn’t use anybody else”

Written on: 30-12-2017 by raywalsh

We have flown to Murcia for our holidays for many years and hirred a car each time. We had mixed results over the years with other suppliers, from total rip with upsales by staff at collection point to being ripped off after our return, with claims for damage that never happened. This year we decided to give Flamenca a go, they were excellent, very nice guy met us with the car, no delays, no attempt at ripping us off with their upsales, price was exactly as quoted and pre payed for. Car… Read Full Review

“Hassle free car hire”

Written on: 28-01-2018 by Lakeqb148

what a breath of fresh air... Having young children, we always prepare ourselves for the nightmare of collecting hire cars at Alicante, we couldn’t have asked for a better service with Flamenca Cars. The price we were quoted was the actual price, inclusive of insurance and child seat. Such a change from the usual hidden extras. No messing about when we arrived, contacted the number at baggage claim and the car was waiting for us. Exactly the same high standard of service when we… Read Full Review

“Reliable and great prices!”

Written on: 02-01-2018 by Wagner19

huge well done to these guys for great prices on car hire. Excellent communication with myself or directly with my clients. No hidden fees. Very reliable… Read Full Review

“Fantastic meet and greet Alicante Airport ”

Written on: 11-03-2018 by JohnC1970

Nice company, the price you see is the price you pay. The meet and greet at Alicante Airport was very easy. Not the cheapest but you do pay for service. Will use you guys again. Easy online booking. The car I ordered was the car I was given… Read Full Review